Frequently Asked Questions (FAQ)
What is the Cancellation Policy for the Hostel? If you cancel 14 days before the booking date you will receive a 100% refund. Should you cancel with less than 14 days notice you will not be refunded. If you are renting the entire hostel then you must provide us with 30 days notice to cancel with a full refund.
How are your rooms set up? We have 5 rooms: four of the rooms have 4 beds and one of the rooms (private room) has 2 single beds (which can be put together to form a larger bed). There are a total of 18 beds. There is also the option of adding an air mattress to the rooms to allow for a 5th person. Between beds and air mattresses, we can comfortably accommodate about 23 people.
Are bathrooms shared or private? All bathrooms are shared. We have a total of 4 bathrooms, three of them have showers.
What do I need to bring? We will provide you with a sleeping bag or blanket. Each bed comes with a pillow, pillowcase and fitted sheet. A pair of indoor slippers/crocs or flip-flops are a good idea as outdoor shoes are not allowed in the hostel. The bathrooms all have hand soap. Please bring your own soap and shampoo for the shower. A flashlight to walk to and from the pool or the fire pit at night is also a good idea.
I have no car, how do I get to your hostel? If you do not have a vehicle, then you have two options for transportation: a taxi (about 50$ each way) or a shuttle service. Public transportation does not come out to our location. We recommend using www.whitehorsetours.com and come frequently to our hostel. They need to be booked in advance. We are located 28km from downtown Whitehorse.
How much does it cost to use the coin operated showers? The showers take one dollar (Canadian Loonie) per minute. However, you can stop the timer at any time to apply soap and shampoo so you can make the water last longer. $2.00 is plenty for someone with short hair and $3.00 is enough for someone with long hair.
What are the house rules? Our main house rule is that we require quiet time after 11 p.m. As the kitchen/dining room is in the centre of the hostel with the bedrooms branching out, we require that the TV be turned off and that there be no loud noise after this time. We don’t close the kitchen but ask that you be quiet if you have to use it late at night.
What if I have no linens? We provide all the linens, pillow, pillow case, and sleeping bag/blanket.
Is there a barbeque? Yes there is one barbeque and it is free for all the guests to use. Please clean it after use.
My friends are staying in the campground. Can they visit me in the Hostel? No, only registered hostel guests are allowed in the hostel. You may however go and visit them in the campground. We have to ensure that all hostel guests’ valuables are safe and secure and for those reasons we cannot allow visitors into the hostel. The only exception to this rule is if your group rents the entire hostel facility, then we work something out with the group on a case by case basis.
Do you allow pets? Sorry, no pets are allowed in the hostel. We discourage you having your pet sleep in your vehicle, as it can be too hot or too cold for the dog, and the parking lot is a busy place which may cause your dog to bark. There is a good kennel 10 minutes drive away on Takhini River Road.
Do you have laundry facilities? No, the closest Laundromat is in downtown Whitehorse.
Do I need bring stuff to cook? You only need to bring your own food. The kitchen has all the pots, pans, dishes, and cutlery provided. We have a very full kitchen, you will not lack for cooking. We have two fridges, one freezer, one oven and stove, and a microwave. There are also many places for you to store your food and there is a food labeling station as well.
Where can I buy groceries? There are a few groceries, ice and cigarettes at Takhini Gas. It is 10 kilometers away. We sell some very basic items such as toiletries, porridge, soup, chips, chocolate bars, and some frozen meals. We cannot guarantee that we will always be fully stocked on those items.
Where can I buy alcohol? Takhini Gas sells alcohol. They are the gas station at the intersection of Takhini Hot Springs Road and the Klondike Highway. The Liquor store is in downtown Whitehorse.
Can I smoke and bring Cannabis to the Hostel? Yes! Cannabis is completely legal in all provinces and territories of Canada. We ask that you keep your cannabis in a smell-proof container and that you smoke it only in our designated area outside.
How is the hostel related to the Hot Springs? They are separate businesses. The pool is a 2 minute walk away. All our guests receive a 20% discount on a daily swim pass. So check in first at the hostel before you go to the pool so you can produce your receipt for the discount. Please check Takhini Hot Pools web site for rates, pool hours etc. Clean indoor flip-flops/crocs are mandatory at the hot springs for the change rooms. If you don’t bring your own pair you will need to pay an extra $1.00 at the pool. We also don’t allow outdoor shoes inside the hostel so it is a good idea to bring a pair of crocs or flip-flops with you.
Can we have a campfire? Yes, there is a fire-pit in the yard and hostel guests may use it for free. Wood however costs $7 a bundle. You are welcome to bring your own wood but remember you cannot take firewood over the US border into Canada. The campground and hostel may only have fires until 10pm nightly (summer).
Can we see the northern lights at the hostel? Yes, our wilderness location outside the city means we have beautiful dark skies. Northern lights may be visible between the end of August and the end of March. Many tour groups bring their guests on our property because we have no light pollution which allows for optimal northern lights viewing. Please note that northern lights are not 100% predictable nor are they guaranteed for viewing. We recommend all our guests to read up on northern lights as much as possible (wikipedia is a good starting point) so they know what to expect and how the science works.
Will I get cell phone reception? If you have a Bell cell tower on our property which means Bell and Telus users will have access.
Is there internet? Yes, we have free wireless internet in the hostel. It does not have a large bandwidth, however. You can check your email and surf on the web but you cannot download or upload large files. Unfortunately we do not have a computer for guest use on site.
How do I book a room? You can book directly from our website by pressing the “Book Now” button. Alternatively, you can give us a call at 867-456-8004. Our email is firstname.lastname@example.org but we do not like to make bookings by email due to the inherent slow nature of the write/reply exchange.